Shipping policy

4. Delivery

Unless otherwise agreed in writing, delivery shall be made in accordance with Seller's shipping policy in effect on the date of shipment. Delivery dates provided by Seller are estimates only. Seller will make reasonable efforts to deliver in accordance with such dates; however, Seller will not be liable for failure to deliver as estimated. Unless otherwise agreed in writing by Seller, Goods shall be packaged according to Seller's standards and practices.

5. Customs, Duties, and Taxes 

The recipient is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from themulberrytree.in , the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Orders that are shipped to countries outside of India may be subject to import taxes, customs duties and fees levied by the destination country.

All our shipments are currently sent as Delivery Duty Paid. This means that you DO NOT need to pay any duty or taxes at the time of receiving your shipment.

In the exceptional circumstance that duty or taxes are levied on your parcel, please get in touch with us and we will help you resolve the matter.

Customs policies vary widely from country to country; the recipient should contact their local customs office in case of any formalities required. When customs clearance procedures are required, it can sometimes cause delays beyond our original delivery estimates. 

If required, the recipient must submit social security number, tax ID or any such proof of address or business as required by their customs office to have the shipment cleared.